Frequently Asked Questions

Wholesale & Partnerships

A:

Absolutely! We offer a wholesale program for businesses interested in carrying our products. Please email us at customerservice@udrippin.com for more information and to sign up.

A:

We don’t currently offer paid sponsorships. However, if you’re interested in promoting our products, we do have an ambassador program.

Please email us at customerservice@udrippin.com for more information.

Grips

A:

Each of our grips is designed to provide a different feel depending on your preferences:

  • Freaky Tack: Our tackiest grip, designed for maximum grip and a secure feel.
  • Pro Drip: A high-tack grip that provides excellent traction. The white version offers the most adhesive feel.
  • Comfort Tour: A slightly less tacky grip with added thickness for extra cushioning and comfort.
  • Custom Grips: Designed with style and customization in mind. They have a lower tack level, similar to the Comfort Tour, but are thinner.
  • Dry Grips: Made with a fabric-like material that absorbs moisture and provides a dry, non-tacky feel.
A:

It depends on the feel you prefer:

  • Want the most tack? Go with the Freaky Tack.
  • Want a high-tack grip with a slightly different feel? Try the Pro Drip.
  • Want more cushioning and comfort? Choose the Comfort Tour.
  • Want a custom look with a softer, less tacky feel? Our Custom Grips are a great option.
  • Prefer a dry, non-tacky grip that absorbs moisture? Go with the Dry Grip.
A:

For hot and humid conditions, our Pro Drip and Freaky Tack grips perform exceptionally well. They provide a secure, tacky feel that holds up even when your hands get sweaty.

We also offer Dry Grips, which are made from a cloth-style material that absorbs moisture effectively. They’re a great choice if you prefer a drier, more textured feel.

For cooler seasons or if you prefer extra cushioning, many players enjoy our Comfort Tour grips.

For a softer, more cushioned feel: Choose the Comfort Tour.

For a thinner, tackier feel: Choose the Pro Drip or Freaky Tack.

A:

Some color transfer can occur with colored grips, particularly when the grip becomes damp from sweat or moisture. This can transfer a small amount of dye to the underlying grip or other surfaces.

Most players don't notice significant transfer because an overgrip is typically installed over the paddle handle.

Brighter colors may be more likely to show slight color transfer because they require more dye. If you notice some color transfer, this does not necessarily indicate a defect in the grip.

Sunglasses

A:

The NIZO sunglasses feature high-contrast, non-polarized lenses with anti-fog resistance. They’re designed to provide clear visibility and help reduce fogging during play.

Orders & Shipping

A:

We're sorry something was missing from your order! Please email us at customerservice@udrippin.com, and our customer service team will be happy to help.

A:

Please double-check your shipping address before placing your order.

We are not responsible for packages returned to sender due to incorrect or incomplete addresses. If a package needs to be reshipped after being returned to sender, a $5 reshipping fee will apply.

If we're able to catch and correct an incorrect address before the order ships, there is no fee to update the address.

A:

USPS will occasionally mark a package as delivered before it actually arrives. In some cases, the package may arrive within the next few days.

If your tracking shows that your package was delivered but you haven't received it, we recommend checking around your property, with household members, and with nearby neighbors first.

We typically ask that you allow up to one week from the date marked as delivered for the package to arrive. If it still hasn't arrived after that time, please contact us at customerservice@udrippin.com and we'll help you determine the next steps.

Shoes

A:

Our UD1 shoes are backed by a 6-month manufacturer's warranty covering defects in materials or workmanship related to the sole construction.

The warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, modification, or improper care
  • Cosmetic wear that is unrelated to a manufacturing defect

If you believe your shoes have a manufacturing defect, please contact our support team with photos and a brief description of the issue.

A:

We offer a 15-day return window from the date of delivery for shoes that have only been tried on.

To be eligible for a return:

  • Shoes must be in like-new condition.
  • There must be no scuffs or marks on the upper.
  • Shoes must be clean and free of dirt.
  • Photos are required before approval so we can confirm the condition.

Once your return is approved, we'll provide instructions for sending the shoes back.

Shoes that have been worn, damaged, or excessively used will not be accepted for return.

Grips & Clothing Returns

A:

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, we're happy to assist as long as the product meets our return requirements.

  • Returns and exchanges are accepted within 30 days from the date of purchase.
  • Products must be unopened and unused to be eligible for a return or exchange.
  • A $5 shipping charge applies to returns and exchanges unless the product is faulty.
  • Alternatively, you may arrange and pay for your own return shipping.

For any return or exchange request, please email us at customerservice@udrippin.com.

A:

As a small business, we work hard to keep our costs manageable while providing a smooth return and exchange process. Shipping costs can be significant for a small business, so we charge a $5 return shipping fee for returns and exchanges.

If you'd prefer, you're also welcome to arrange and pay for your own return shipping.

SavedBy Package Protection

A:

SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged, or stolen packages.

We do everything we can to make sure your order arrives safely, but if a shipping issue occurs, SavedBy may be able to help resolve the issue.

A:

The cost of SavedBy Package Protection varies depending on the total value of your order. The cost will automatically be calculated when you add items to your cart.

A:

No. SavedBy Package Protection is completely optional.

However, it can help speed up the process of resolving certain shipping issues. In some situations where a package may not be covered by us, SavedBy may be able to provide coverage.

A:

If you experience an issue with your package and purchased SavedBy Package Protection, you can file a claim directly with SavedBy.

Please visit their customer portal here: https://customer.savedby.io/

You can also review SavedBy's policies and coverage details here: https://savedby.io/policies

Please review their policies to confirm that your specific situation is covered before submitting a claim.

A:

SavedBy can often help arrange a replacement package within 1 business day after an eligible claim is approved. Processing times may vary depending on the circumstances of the claim.

A:

Yes. If you purchase SavedBy Package Protection with your order, SavedBy will send you an email confirmation.

If you file a claim, SavedBy may contact you directly with questions, updates, or information about your claim.

For general questions, you can contact SavedBy at Support@SavedBy.io.

For package-related claims, you can contact Claims@SavedBy.io.